Policies and Terms:

Reservations

All sessions are by reservation only, except class drop-in based on availability.  Our Group and Class sizes are limited and to ensure that you can attend at your convenience, please schedule your sessions in advance.  A credit card guarantee is required at time of booking. Prices are subject to change without notice.  Download a client info form by clicking here and bring that with you to your first visit.   

Check-in

Please arrive at least 5 minutes before your scheduled appointment. This will allow adequate time to sign in and unwind before your appointment. Arriving late for your scheduled session will deprive you of valuable time. To avoid delaying the next student, your session will end on time regardless of how late you begin. Please leave valuables at home, as we cannot be responsible for their safety.

Studio Etiquette

We ask that your noise level not disturb our other students. Please refrain from the use of cellular phones and pagers. We ask that you please turn off cell phones before entering the studio.

Let your instructor know of any concerns, special needs, or questions prior to your appointment. Also, if you are pregnant, please communicate this to the instructor at the time of booking.

Cancellations/Rescheduling

As a courtesy to our staff and clients we have a 24 hour cancellation policy.  It is each students responsibility to notify Inner Elements or update their online account at least 24 hours in advance, should you need to cancel or reschedule your appointment, to avoid the cancellation fee. The fee is your session charge. This applies to Gift Certificate appointments as well.  Any appointments missed or cancelled less than 24 hours in advance will be subject to a charge of 100% of service booked.  

For class cancellations, making up classes and carrying over classes, please click here.

Booking and Billing

All session packages must be completed prior to expiration, no exceptions. Check packages for specific expirations. Please select your programs carefully as all sales are final. We accept cash, check and credit cards.

Program Expiration and Refund Policy

Program Expiration Policy

Pilates requires a commitment of time, energy and money. Inner Elements allows a reasonable amount of time in which to complete all of your sessions.  Sessions must be completed by this date or you forfeit the balance of sessions unless stated otherwise in writing.  Please choose your programs wisely.

**Note: A one time extension to a package expiration date may be considered on an exception basis (i.e. unexpected medical reasons with a valid physician’s release). This extension is only valid when stated in writing.  Contact us for details.

Refunds

We do not offer refunds, nor transfer sessions to other clients.

Questions

If you have any questions or concerns regarding Inner Elements' policies, please contact us (630) 389-9999 before beginning your sessions.   Thank you for respecting this policy.

Questions

All prices, services and hours of operation at Inner Elements are subject to change without notification. Please call to confirm current rates, services and hours of operation. We are here to assist you in planning the Pilates experience that best suits your individual needs.