Reservations

All appointments are by reservation only. Except for class Walk In, based on availability, all classes require registration. Our Class sizes are limited and to ensure that you can attend at your convenience, please schedule your sessions in advance. A credit card guarantee is required at time of booking. Prices are subject to change. Download a client info form by clicking here and bring that with you to your first visit.

Check-in

Please arrive at least 5 minutes before your scheduled appointment. This will allow adequate time to sign in and unwind before your appointment. Arriving late for your scheduled session will deprive you of valuable time. To avoid delaying the next student, your session will end on time regardless of how late you begin. Please leave valuables at home, as we cannot be responsible for their safety.

Studio Etiquette

We ask that your noise level not disturb our other students. Please refrain from the use of cellular phones and pagers.We ask that you please turn off cell phones before entering the studio. Let your instructor know of any concerns, special needs, or questions prior to your appointment. Also, if you are pregnant, please communicate this to the instructor at the time of booking.

Practice Guidelines

Attire: Wear athletic clothing that is flexible and non-binding, such as biker shorts, sweats, T-shirts, tights and leotards. Do not wear socks or baggy clothing. We request that bike shorts or tights be worn underneath loose fitting shorts.

Food: Exercises should not be performed on a full stomach. Ideally, wait several hours after a large meal, one hour after a light snack.

Health Conditions: Inform the instructor of any serious (change in) health conditions such as neck, back or joint injuries, heart disease, high blood pressure, recent surgery, and pregnancy.

Pregnancy: Female students should advise their instructors if they are pregnant so that instructors may modify exercise program for the student during class.

Cancellation Policy

As a courtesy to our staff and clients we have a cancellation policy of 24 hours for Private Pilates and Gyrotonic lessons, Duet Pilates, Acupuncture, Massage and Coaching sessions Appointments and 12 hours for Classes. It is each students’ responsibility to notify Inner Elements or update their online account at least 12 hours (classes) or 24 hours (appointments)in advance, should you need to cancel or reschedule your appointment, to avoid the cancellation fee. The fee is your session charge. This applies to Gift Certificate appointments as well. Any appointments missed or cancelled less than 12 hours (classes) or 24 hours (appointments) in advance will be subject to a full charge of service booked.

Making up Classes

Classes canceled prior to 12 hours of the start time of the class, can be made up during the Enrollment term. Late canceled Enrollment classes can be made up during the Enrollment term for a fee of $10 and late canceled Class Card classes can be made up during the term the class card is valid for a fee of $10.

Any balance of unused classes at the end of the Enrollment term cannot be carried over or made up.

Payment

All session packages must be completed prior to expiration, no exceptions. Check packages for specific expirations. Please select your programs carefully as all sales are final. We accept cash, check and credit cards. Packages activate on the date of first use and no later than 30 days after purchase. Promotional packages are limited to one per client.

Sharing Packages

Appointment packages, except for promotional packages, can be shared with direct family members.

Class packages cannot be shared with direct family members.

Program Expiration Policy

Pilates requires a commitment of time, energy and funds. Inner Elements allows a reasonable amount of time in which to complete all packages and sessions must be completed by the expiration date or you forfeit the balance of sessions. **Note: A one-time extension to a package expiration date may be considered on an exception basis (i.e. unexpected medical reasons with a valid physician’s release). This extension is only valid when stated in writing.

Refunds

We do not offer refunds, nor transfer sessions to other clients.

Questions

We are here to assist you in planning the Pilates experience that best suits your individual needs. If you have any questions or concerns regarding Inner Elements' policies, please contact us (630) 389-9999before beginning your sessions. Thank you for respecting this policy.